Terms of Service

By accessing or using the INTELIO SYSTEMS website (the "Site") or engaging any of our services (the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Site or Services.

If you are entering into an agreement on behalf of a business, you represent that you have authority to bind that business, and references to "you" include that business.

INTELIO SYSTEMS designs, builds, deploys, and supports AI-powered automation systems, including AI agents, CRM automation, voice AI, WhatsApp automation, workflow automation, custom API integrations, lead automation, customer support automation, and business process automation.

The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate written agreement, statement of work, or proposal. In the event of a conflict between these Terms and a signed agreement, the signed agreement controls for the matters it addresses.

Our Services may involve the use of artificial intelligence, machine learning models, and automated workflows. AI-generated outputs may not always be accurate, complete, or appropriate for your use case.

• AI systems may produce errors, omissions, or unexpected results. Clients remain responsible for reviewing important outputs and decisions before acting on them.
• AI systems are not a replacement for professional legal, medical, financial, or other regulated advice unless a system is specifically designed and authorized for that purpose.
• Automation workflows may depend on third-party platforms, APIs, and services outside our control. Outages, API changes, rate limits, policy changes, or service interruptions may affect integrations.
• We do not guarantee uninterrupted, error-free, or perpetually available automation, and we are not liable for failures caused by third-party dependencies.

To enable effective delivery of Services, you agree to:

• Provide accurate, timely information and access to the systems, accounts, and data required for the engagement.
• Maintain valid licenses and subscriptions for any third-party platforms used in the project.
• Ensure you have the rights and consents to share any data, content, or customer information processed through systems we build.
• Review and approve deliverables within agreed timeframes and provide reasonable feedback.
• Comply with all laws applicable to your business and the data you process.

Where access to platforms, dashboards, or systems is provided, you are responsible for safeguarding credentials and for all activity under accounts you grant us access to. You agree to notify us promptly of any unauthorized access or security incident affecting connected systems.

Services may involve connecting to third-party platforms such as CRMs, AI providers, communication tools, payment processors, and automation platforms. These platforms are governed by their own terms, policies, and service limits.

We are not responsible for the availability, performance, pricing, or conduct of third-party platforms. Changes made by third parties — including API deprecations, feature changes, or policy updates — may require adjustments to your automation, which may be subject to additional fees.

All intellectual property in the INTELIO SYSTEMS brand, website, methodologies, templates, and pre-existing tools remains our property. Unless otherwise agreed in writing, custom work product created specifically for a project is transferred to you upon full payment, excluding our underlying methodologies, reusable components, and third-party materials.

You retain all rights to the content and data you provide to us. You represent that you have the necessary rights to share that content and data, and that it does not infringe the rights of any third party or violate applicable law.

Each party agrees to protect the other's confidential information and to use it solely for the purpose of the engagement. Confidential information will not be disclosed to third parties except as necessary to deliver Services or as required by law.

Fees, payment schedules, and invoicing terms are defined in your engagement agreement. Unless otherwise stated, fees are due as specified in that agreement. You are responsible for any third-party subscription, usage, or API costs incurred through platforms connected to your project.

While we strive to deliver reliable Services, we do not guarantee that the Site, Services, or any automation will be uninterrupted, error-free, or available at all times. Maintenance, updates, and third-party dependencies may cause temporary interruptions.

Outputs generated by AI systems — including text, classifications, recommendations, and automated actions — are provided for informational and operational purposes. They may contain errors. You are responsible for reviewing, validating, and approving AI-generated outputs before relying on them for significant business decisions.

You agree not to:

• Use the Site or Services for any unlawful, harmful, or fraudulent purpose.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to systems or data.
• Use automation we build to send unsolicited communications, violate platform policies, or process data unlawfully.
• Misrepresent INTELIO SYSTEMS or our Services.

Third-party platforms and services accessed through or integrated with our Services are subject to their own terms. We are not liable for their conduct, availability, or data practices.

To the maximum extent permitted by law, INTELIO SYSTEMS and its affiliates, officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, business, or goodwill, arising out of or related to the Site or Services.

Our aggregate liability for any claim arising out of or related to the Services is limited to the amount you paid us for the specific Services giving rise to the claim during the twelve (12) months preceding the event. This limitation applies even if we have been advised of the possibility of such damages.

The Site and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Services will be error-free, uninterrupted, secure, or that AI-generated outputs will be accurate or fit for a particular purpose. Any reliance on the Services is at your own risk.

You agree to indemnify and hold harmless INTELIO SYSTEMS and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your content, data, use of the Services, breach of these Terms, or violation of any third-party rights or applicable law.

You may stop using the Site or Services at any time. We may suspend or terminate access to the Site or Services if you breach these Terms, fail to pay applicable fees, or if we determine that continued provision would create legal, security, or reputational risk. Provisions that by their nature should survive termination — including those regarding liability, intellectual property, confidentiality, and indemnification — will remain in effect.

These Terms are governed by the laws of [GOVERNING JURISDICTION], without regard to conflict-of-law principles. You submit to the exclusive jurisdiction of the courts of [GOVERNING JURISDICTION] for any dispute arising out of or related to these Terms or the Services, except where prohibited by applicable consumer-protection law.

We may update these Terms from time to time. The "Last Updated" date reflects the most recent revision. Continued use of the Site or Services after changes become effective constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us:

INTELIO SYSTEMS
[COMPANY LEGAL NAME]
[BUSINESS ADDRESS]
[BUSINESS EMAIL]

These Terms are provided for informational purposes and should be reviewed by qualified legal counsel before publication. They are not legal advice.